Refund policy

Who this covers. Orders placed by consumers on this store. Trade accounts are covered by the Ouro Terms of Trade.

Our promise. If something is wrong with your order, we will put it right.

Damaged, faulty or incorrect items. If a bottle or carton arrives damaged, faulty or not what you ordered, write to weixuan@ouro.com.sg within 7 days of delivery with your order number and a photograph. We will replace the item or refund you, whichever you prefer, at no cost to you.

Change of mind. Because these are beverages, we cannot accept returns of delivered items for change of mind, whether opened or unopened.

Before dispatch. You may cancel an order for a full refund at any time before it leaves our warehouse. Write to us as soon as you can.

How refunds are paid. Refunds go back to the original payment method. Please allow 5 to 10 business days for your bank to show it.

Your legal rights. Nothing in this policy limits your rights under the Consumer Protection (Fair Trading) Act, including your right to a remedy for goods that do not conform to your contract within 6 months of delivery.

Contact. weixuan@ouro.com.sg. We reply within two working days.